Topic - Call center jobs Dubai/Abu Dhabi/Sharjah/Ajman- UAE

Hi all,
This is a dedicated thread for the call center/BPO jobs in Dubai, Abu Dhabi and other emirates. Hope this thread will help candidates who are looking for call centre jobs in Dubai or other emirates. Kindly post jobs related to call center/BPO based in Dubai, Abu Dhabi and other emirates.

In UAE there are no official figures on the number of call centre currently in operation in the country
However, estimates put the figure at 300, with 75 percent of these classified as small – putting up to 13,500 employees.

Call centres had to look at targeting growing sectors such as healthcare and government sectors and upping their technology offerings
I will list a brief summary about each call centres with urls to the company websites. Most call centre companies websites has information about call centre/ contact sentre job opportunities. You can apply directly by viewing the listed jobs in these websites

Almoayed Group
ADG Infotek United Arab Emirates
ADG Infotek
Almoayed Group is an Information Technology (IT) and Telecommunications (Telecom) solution provider, headquartered in the Kingdom of Bahrain, have Sales & Support offices throughout the Middle East and Africa.
Contact address
Unicorp Group
P O Box 108417,
Abu Dhabi, UAE
Tel: +971 2 4499094
Fax: +971 2 4499095
United Arab Emirates
www.almoayedgroup.com

The Contact Centre, based in Ajman, United Arab Emirates is a contact management facility, Specializing in the delivery of a verge of Call Centre solutions, including outsourced services. Available on a 24*7 basis, We handle contacts over multiple communications channels, including telephony, facsimile messaging, and over the Internet (covering e-mails, text chats and web forms). Our goal is to provide an absolute value to meet or exceed our customer expectations and needs.

The solutions offered by The Contact Centre are divided into three main categories, and are described in the sections below. The categories are:
Call Centre Services
Automated Voice Hosting Services
Call Centre Consulting Services

The Contact Centre.
P.O. Box 4499,
Ajman.
United Arab Emirates.

Telephone:
+ 971-6-714-4112
+ 971-6-714-4129
+ 971-6-714-4137

Facsimile:
+971-6-7480001

info@thecontactcentre.ae

The TeleServices Company is a World Class Call Center Services organization.
The TeleServices Company assists organizations to utilize the telephonic services more effectively to enhance customer service. Today, more than ever before, organizations are looking for ways to develop lower cost channels for conducting their business while at the same time increase levels of customer satisfaction. That is where The TeleServices Company can assist.

Our Partners
The Teleservices Company
Po.Box 22550
Dubai, UAE.

Tel: +9714 3311463
Fax: +9714 3482900
http://www.tscdubai.com/
Email: call@tscdubai.com

Hi,

Looking for openings in call center feild as I have experience of 5 yeras

Call centers have emerged in at least three of the seven emirates of the UAE: Dubai, Abu Dhabi and Sharjah. This is not to say, however, that there are absolutely no call centers in the four other emirates. The concentration of call centers, both outbound (telemarketing) and inbound (customer service), is in Dubai, where many of the world’s offshore companies have chosen to locate. Even Dubai’s local companies and some areas of operations of the Dubai Government also rely on their own call center. For example, the Road and Transport Authority of Dubai has set up a modern mechanism for public information dissemination and toll and traffic management assistance perusing the call center model. Dubbed Salik Call Center (“salik” meaning one pursuing Islamic faith), this is envisioned to serve as an effective tool for public information and public service. To ensure a wide scope of communication, Salik Call Center adopts a trilingual approach where English, Arabic and Urdu-speaking communities are reached. The operators of Salik consists of a healthy mix of locals and discriminatingly-selected expats.

Majority of the call centers based in Dubai are privately operated. They are any of these: affiliates, subsidiaries or departments/divisions of existing companies, both multinational and local, or operated by business process outsource (BPO) providers. Some of these serve areas in Dubai only; some cover the entire Middle East region; while others are international and are not governed by the limits of time and space.

Since investments for setting up and running call centers are huge, given hardware and software requirements as well as reliable connectivity and server, some businesses in need of call center services have the option of exploring readily available BPO facilities on either leasehold or profit sharing schemes. These facilities are available in Dubai as well as in Abu Dhabi, the UAE capital, and Sharjah.
Job Prospects

This is one industry where knowledge of the Arabic language is a big plus. A high level of proficiency in English can, however, make up for this in certain outbound call centers that have little or no operations that involve use of the Arabic language. Those geared for customer service have bilingual operations but they do hire some staff that speak only English. After all, calls received from non-English speaking customers may be passed on to Arabic speaking operators.

Employment prospects abound in Dubai for call center agents coming from any country of the world because of the long list of companies from different sectors that have call center operations. Among these sectors are: banks and credit card companies, financing companies, manpower/recruitment agencies, software companies, consulting firms, maintenance companies, market research organizations, marketing and sales outfits, and so forth. There is a long list, too, of professional contact centers operating in Dubai. These may be surfed from the internet although concrete job postings in reliable sites offer more certainty with their online application buttons feature that applicants can simply click on.

Private financial institutions such as banks and credit card companies are among the primary users of call centers, both the captive type and the 3rd-party types, pertaining to company-owned/affiliated centers and sub-contracted ones.

Even food chain Burger King has recently set up its own call center. This center serves the need of their customers throughout the UAE.

Among the positions offered through the internet are: telemarketers/telesales executives, customer relationship officers, customer support (alternative words: customer care and customer service) centre managers and staff, telephone operators, and other terms that pertain to the job description of contact center staff, whether inbound or outbound. Apart from job opportunities on sales or customer service that are hinged on calling and/or email campaigns, there are other positions also open in contact centers, and these have to do with administration, quality assurance and information technology (IT) support. Opportunities in these areas are just as rich in Dubai. There are both managerial and staff levels among some of the job openings. For example, now and then there are vacancies for the following positions in Dubai call centers: quality assurance manager, quality assurance supervisor, quality assurance assistant, technical support manager, administrator, IT support specialist, and the like.

A Guide in Applying for Call Center Jobs in Dubai
The first step is as mentioned above. After noting down the URLs of reliable job sites (usually just tagging these among the “Favorites”), the next step is to update one’s resume, highlighting relevant qualifications cited in the job posts chosen. Do not fail to include English Proficiency Certifications secured, if any. Those who do not yet have such certifications, it is best to explore what can be done about it online. There are several URLs that offer solutions.

Include in your resume your latest ID picture, relevant job experiences and other qualifications. If you still have time to quickly learn Basic Conversational Arabic language, by all means, learn and declare. As mentioned earlier, this is a huge plus point. Never include in your application details any information that is not true. Make sure that all the data embodied in your resume and application form are verifiable.

Applying is done online. It is best that your uploaded resume is accompanied by a cover letter. Online recruitment sites generally have this provision. Make sure that you edit your letter and resume for possible spelling and grammar flaws before submitting. After uploading and filling out forms online, expect a reply if you get shortlisted. No response for over 10 days more often than not means that you should dig up other options. Better yet, if the application system allows, email a follow-up letter. But apply to as many job posts as possible but only in sites that you feel confident about. And don’t feel bad if you do not make any hits. Try and try until you land in Dubai. After all, the salaries offered for the jobs in Dubai along these lines are worth the perseverance. One site mentions a survey that reports monthly incomes of from 2,000 to 10,000 DHM for call center operators that bear any of the position titles advertised online. The figures may be higher or lower depending on the size of the company hiring and their policy guidelines on salaries and personnel matters.

Call Center Career Lifestyle in Dubai
The lifestyle of contact center employees based in Dubai is pretty much the same as that anywhere else in the world where these centers operate. The byword for those servicing international geographic boundaries is 24/7, meaning, nonstop service or sales work so the work shifts are, as usual, three. Most of those serving just Dubai and the Middle East operate only between 8 and 10 or 12 or 16 hours, whether these are extended hours (up to what is allowable by the country’s laws) or two shifts. (By the way, do not forget to read up on Dubai’s Labour Laws. It is good to know how one’s rights might be protected and how one can exercise responsibility to the fullest measure.)

Now, back to lifestyle.

The lifestyle in Dubai is generally brisk, and people coming out of buildings where there are call centers make frequent trips to the nearest coffee shops, restaurants and food chains, too, for those who prefer stuff easy to gobble up. What you see in the business center of your country is essentially what you would see in Dubai—all those coffee shops competing in ambience and aroma to entice customers to hop in and sip coffee with vegetable salad or croissant to go along with it. Food chains of all names are also ubiquitous but it is in the fine-dining restaurants where the executives of contact centers hold their meetings or hang out in. The rest go for wherever their feet take them to eat.

Oh, it’s not good to mention about the puffs… (Holy smoke!)… so you see, it’s so much like anywhere else. Adjustment won’t be a problem. Getting home will also be easy should you decide to stay in one of those rented apartments in downtown Dubai. It lengthens your chance to rest and sleep, regular hours or not.

This also saves you the drive to the suburbs and the need to buy a car. That’s savings for you! That’s convenience and much-needed extra time for bed!

So what are you waiting for? You have been told in this article almost everything you would find in the internet with much more insights and actual experiences, so perhaps, the best thing to do now is to surf the net for possible sites that teach the Arabic language in easy, conversational style at no cost. Check if you have the aptitude for learning this new language. You may not be able to acquire a proficiency level that you can declare and dangle as you apply, but it will surely come in handy in helping you get by as you hit the streets of Dubai. Then, no one in the streets or your would-be workplace would dare speak Arabic and you won’t have a clue about what’s being said. Right? Do tell me about it. (MV)

Cupola Teleservices or commonly known as CTS started in the business since 1999. It was one of the reputable call center and BPO companies in the Middle East which is having over 1,000 technology infrastructure located in Dubai. As it grows rapidly over years, there are still hundreds of call center jobs the company is offering. The good thing about the company is, they are hiring qualified call center agents worldwide. The Cupola Teleservices is also working with thousands of companies located all over the world. Today, Cupola Teleservices is working with the world’s largest PC makers which are Fortune 500 companies and the Blue Chip Corporations.

Every month, CTS employs over 600 agents from 18 countries with more than 10 languages to assists customers internationally. The company can support you thought languages like English, Persian, Arabic, Tamil, Hindi, Russian, Tagalog etc to give the best services to people who comes from different countries. To make the services as its best, the company is having time frame with 5- time zones 24/7 in each row of 400 seats which leads the company to its way to deal with the world’s largest and famous IT companies, banks, retail houses and FMCG companies. Aside from having thousand of call center supports, it also delivers its services very cheap and more affordable than the other call center company.

Behind the success of the Cupola Teleservices is its very hard working staffs, directors and managers. The company is consisting of over qualified officers, executives and operators aside from the thousand of seats for the call center agents. CTS is using the latest and the best technologies with the help of companies Avaya, Cisco and HP. Every transaction or conversation made for and by the CTS are recorded and stored with security so things will still be in private. If you don’t know how to contact a company, you can call the CTS and ask for assistance to forward your call to the company you were looking for. And also, if you are having technical problems, CTS can help you fix as soon as possible.

Aside from call center jobs that the CTS is offering, they can also help you with the services that and supports from the company that Cupola works internationally on the cheapest rate. The services that Cupola Teleservices is offering are Customer Care Support, Marketing Planning, Market Research and Surveys, Disaster Recovery, Database Management, Event Management etc. Each service is operated with teams with good records, a relaxing voice, knows how to speak atleast four languages and can command instructions politely and clearly. And also, every member of the team knows how to handle situations mostly when a client or a customer is having problem with the companies that Cupola is working with.

Since Cupola Teleservices starts, it gives hundreds of opportunities for call center jobs not only in Dubai or UAE but worldwide. The company is hiring applicants from different country that really helps especially dialects. There are thousands of call center companies today and there will be hundreds more ahead. Like Cupola Teleservices, there are many call center companies who give trainings and seminars for the applicants.

Located at Ajman, United Arab Emirates, The Contact Center can deliver you services and supports 24 hours a day and 7 days a week. You reach the Contact Center through a phone call, web- chat, fax, email and instant messaging. You can get response immediately right after the company reviewed your complain. On the record, thousands of people are calling the customer care services of the Contact Center talking about their complaint or request about the company they’ve subscribe. And that opens the door for call center jobs in the UAE to still manage under control all the incoming calls from the customers.

The Contact Center is having of about 800 personnel consisting of call center agents, sales personnel, representatives, engineers and managers. Their vision is to be one of the world’s greatest customer care services which is they are now. They are one of the leading call center companies in UAE with numbers of clients and subscribers all over the world. They divided their services into three main parts namely the Call Center Services, Automated Voice Hosting Services and Call Center Consulting Services.

The Contact Center is now working with many reputable companies not just in UAE but also companies that are promoting their products international. Reputable companies like Etisalat, Dubai E-Government, Emirates Internet and Multimedia, Thuraya, UAE Ministry of Petroleum and Mineral Resources, Emirates Post and UAE Meteorological Department Central Forecasting Office. They are also working with Mashreq Bank, E- vision, Emerging Technologies, Wunderman, Comtrust and Arab Digital Distribution.

Call center jobs are just as easy as like you were surfing the Internet. Customers will call you and the call will be forwarded to you by the operator. From the moment that you receive the forwarded call, be ready in all the request or complaint that the customer will give you. There are many ways on how to assist a customer care service. You can be appointed receiving calls, reply the email complaints, process the instant messaging or assist the clients online via web chat. Sometimes, people don’t wan to waste their time in calling for the customer care services of the company they have problem or ask for assistance which only answers them by a computerized answering machine.

Now you can directly call the Contact Center if you are having problem with a company, like technical problem and surely the customer care agents will be there and help you with your concerns or assist and forward you to the company you want to contact with. The Contact Center can deliver you international calls for assistance or can lead other company to forward you a call. Not all call center jobs are filtering only those applicants with experience. Ofcourse experience is a plus, but at Contact Center, they are giving chances for the beginners to learn and have call center job experience. That is also why the Contact Center became one of the worlds; giving big chance and opportunity to other who are willing to work with them and have the ability to work professionally.

Call centers are vital to the business sector in United Arab Emirates. The industries in these countries have one of the most excellent evolved organizational competencies when it comes to the world of business. A lot of call centers are outsourcing their customer service activities and they contacted good companies such as telecom, insurance and banking. Because of this outsourcing, there are a lot of BPO companies that have emerged in UAE . These outsourcing companies are offering hundreds of call center jobs in UAE to many people from different parts of the universe. The jobs like call center associate, BPO executive, customer service executive, telemarketing personnel, representative, call center and online marketing find UAE to be a profitable location. People who are working in the call centers in these countries are well compensated. Aside from this, they have a chance to work in other parts of the world. Moreover, they can be able to explore the culture and tradition of the people in the Arab countries.

The conditions of the salaries of call center representatives have improved during the past few years. When you try to browse the online sites and job boards of worldwide recruitment agencies, you will find out that there is no scarcity of applicants and calls for positions in the call centers elsewhere in the United Arab Emirates. In reality, there was a report which has proven that people who are working in call centers can get a pay of 8,000 dirhams or more every month and that is approximately US$ 2,000. Certainly, not every person who goes to UAE and work as a call center representative can expect to get that salary or amount of money right away. The starting pay might not be the amount mentioned earlier but definitely it will be a good entry point that can build good resume.

On the other hand, call center jobs in UAE can be an exciting and novel experience. It is the mixture of using the most and latest high-tech software and telephony tools and working with international call center in a constantly evolving industry. In addition, you can be able to interact with other races from all around the globe on a daily basis. These cities and counties are bustling with various activities and are abounding with opportunities for growth in your career. All these things and even more can be given by outsourcing companies in UAE to both local and foreign people.

However, if you want to get any of the call center jobs in UAE then you need to have strong passion to new technology. These jobs require broad technical awareness and skills, strong operational skills, understanding and experience. In addition, a call center job requires relationship skills since you will be dealing with people of different temperament and personality. It is also important to have broad comprehension of how the business functions including its priorities. More importantly, you have to know the skills on how to market and promote the services and products of the company.

Hi All,

I have a 5.5 years of MNC-call center experience from India and UAE...
If you have any openings,please let me know..


Thanks
Ali
0558099260

Hi,

I have 4.5 yrs of experience in working for a international BPO , I am interested in working for this position would love to hear a reply back from you

Contact Number:9930272730

Hi,

I am Graduate with 3 years of experience in BPO based in mumbai for US process.

Worked in Retention, Collection & Sales Campaign.

Got Extra miler Award for getting highest no. of sales in year 2009-2010.

Regards,
Shaikh Aleem.
+919821851272

I am an Avaya and ITIL certified Call center Voice professional with over 10 years experience to manage and maintain large call center Voice infrastructure. I am looking for Call center Technology job in any part of UAE. With my proven expertise in Voice/ IT Infrastructure Managent, I am confident to make a long term value added contribution to the revolutionary spirit of UAE, if selected.

You may contact me at +91 9830962870 or amar_ghosh@hotmail.com for more detail and resume

Dear Concerns

Looking for a suitable job in the call center industry any where in Dubai and other cities ...

I have 10 years of experience in Banking Industries ..please let me know for any openings..

here my number +9223222538326,email me at atif.masood75@live.com..


Thanks and Regards

Atif Masood

Hi All,

Looking for a suitable job in the call center & BPO industry here in dubai...

I have 5 years of experience relevant to this industry..pls let me know for any openings..

heres my number 0501378294,email me at Salman_sayeed@yahoo.com

thanks in Advance.

salman

Hi All,

Looking for a suitable job in BPO industry here in dubai...

I have 13 years of experience relevant to BPO industry..pls let me know for any openings..

here is my wife's number 0509413096,email me at sundaramgopiraj@yahoo.com

thanks

Gopiraj S