| Posted On: |
Saturday, 30th January 2010 |
| Seeking Position: |
Customer/Manager/Account Manager |
| Industry Background: |
Mnagement |
| Listed under category: |
Administration/Secretarial
Advertising/MR/PR/Event
Banking/Financial Services |
| Description: |
Resume
JAI HIND APARTMENTS ,DELTA BLOCK-94 ,VELACHERY MAIN ROAD GOWRIWAKKAM ,CHENNAI.
TEL NO;+00919566070635 - SHAKIRAKHATUN@YAHOO.COM
CAREER OBJECTIVE
A Position in Business Administration with an interest in computers and customer service.Emphasis in management information systems .Committed to professionalism; highly organised ,work under strict daeadine schedules with attention to detail ;have excellent written and verbal communication skills.
SKILLS AND ABILITIES
• Extensive experience in servicing customers ,both in-person and by telephone ,in the hospitality and transport industry.An independent self-starter
• Superior communications skills in dealing with customers , co-workers , and employees.
Both verbal and written skills are strong.
• Well organised and experienced in customer service operations.Possess a strong combination of training and experience in the industry.Received Many appreciation letters from the customers .
WORK EXPERIENCE
Account Manager :- Malabs I.T Company,Edison ,NJ U.S.A (March 2008 –Feb2009)
• Opening credit Accounts with international customers.
• Working with team mates for the desired target.
• Selling I.T products to international customer.
• Meeting deadlines.
• Reporting to the Manager about day to day activities.
Service Associate :-Macy’s ,Menlo park mall,Edison ,NJ ,U.S.A(Dec 2006- jan 2008).
• Ringing the sale .
• Opening credit Accounts .
• Working with team mates for the desired Target.
• Dealing with the cash register .
• Also checking the Inventory on time –to –basis and reporting directly to the Stock Manager.
High lights at work :Received many appreciation e-mails from the customers for the satisfactory services.Received many appreciations from managers for the excellent
Feed back from customers and co-associates and for opening many cerdit account in less duration .
Chosen as a “Specialist” by the vendor “International Concepts (I.N.C)brand “to sell their merchandise in Macy’s.Received 5 STARS from the Management.
Customer Support Executive :Askari Rent A car Ltd , Dubai ,U.A.E (May 2003-Nov 2005)
• Managed a team of 4 customer service personnel in a multi-base operation.
• Headed up a customer –service fact finding team that surveyed existing personnel nad benchmarked competitors to develop the basis for thr company’s new program.
• Dealt with customer service concerns and comaplaints ,by phone and in –person.
• Worked with marketing staff on a major project to ‘Define our Customers”.
• Preparing the quotations and generating the reports to the high level management.
• Having MS-OFFICE experience is an added advantange to enter data ,prepare presentations and generate spraed sheet reports.
Worked for Citi-group ,Dubai (U.AE) as a Tele-Marketer for a period of 6 months.
• Job included selling Taj ,Citi Dining club cards to the customers on the phone .
• Giving presentation on the phone about the dining cards.
• Meeting personally with the customer and explaining the benefits of the product.
• Changing the prospective customer to be the potential customer.
• Closing sales either on the phone or face –to face.
• Meeting deadlines.
EDUCATION
Bachelor Of Business Administration ,Wisdom Institute ,Dubai ,U.A.E.
XII School,Fatima Baheer Matriculation School,Chennai ,India
S.S.C School, New Indian Model school , Dubai ,U.A.E
Knowledge of Quickbooks,M.S.Office
OTHER INFORMATION
• I am well known as a hard worker and gets along with everyone.
• I have done the certification course of customer service Academia from JAL Airlines.
• Personal interests include listening to music , reading magazines ,gardening and experiments in cooking.
PERSONAL INFORMATION
Name : Shakira Shaik
Gender : Female
Status Married
Passport No : Z1275516
Moblie no : +00919566070635/9704998122
Land Line : +009144-43309194
|
| Total years of experience: |
5 |
| Current country: |
United Arab Emirates |
| Nationality: |
Indian |
| Availability: |
3weeks /4 |
